Problem

Pairing failed and the diagnostics page shows "Bridge detected: failed."

Resolution


Verify that

  • Bridge was really plugged into a wall socket (with no intervening extension cords, power strips, surge protectors, etc)
  • Ethernet cable is securely plugged into the bridge, and the other end is securely plugged into the router, and both the bridge and router are powered
  • The green light on the Bridge is on and blinking on network activity

If all this is working correctly there may be a problem with Powerline signals working well through the wiring in your home.

Please try the following

  • As mentioned, please plug both Controller and Bridge directly into an outlet, with no intervening extension cord, power strip, or surge suppressor.
  • Try using a different power outlet, that may be on different circuit breaker in your house